We want you to love your Zoo gear. If something isn’t quite right, here’s how we handle returns and exchanges:

Returns

• Items may be returned within 14 days of purchase.

• Merchandise must be unworn, unwashed, and in original condition.

• Original receipt or proof of purchase is required.

• Returns must be approved before processing.

Exchanges

• We’re happy to offer size exchanges (subject to inventory availability).

• If your desired size is unavailable, store credit may be issued.

Non-Returnable Items

• Final sale or clearance items

• Worn, washed, or damaged merchandise

• Custom or special-order items

Refunds

• Approved refunds will be issued to the original form of payment.

• Please allow 5–10 business days for processing, depending on your payment provider.

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